As the first step, enter your account user name or email address. Your Secret Question which you established when originally creating your account will be retrieved. You will need to know the answer to this. FlyLogical has no access to the Secret Answer or to your password, and therefore we cannot -- even in principle -- reset your password (without the Secret Answer) nor retrieve your existing password. If you have forgotten your password and your Secret Answer, you will need to create a new account (with a different User Name and email address from before).